FAQs

Our food

  • Our meals are freshly prepared in small batches in our kitchen here in Colorado, using locally-sourced ingredients. Each recipe was developed by Chef Ryan and a pet specialist. We gently cook all ingredients to preserve nutrients while ensuring food safety. All meals are portioned, vacuum-sealed, and then frozen after cooking to lock in freshness and nutrients.

  • Our recipes are crafted with simple, wholesome ingredients that you'd be proud to serve to any member of your family — especially the furry ones! Each meal features high-quality beef, chicken, or pork as the primary protein, complemented by nutrient-rich vegetables like carrots, sweet potatoes, broccoli, pumpkin, and fish oil. And don’t worry — there are no fillers or mystery ingredients, just pure, nutritious goodness!

  • Fresh food is a great way to complement your dog’s healthy lifestyle. Just as we strive to provide the very best for our families, our furry friends deserve the same care and attention. Made with wholesome, unprocessed ingredients, fresh meals offer a simple and transparent way to nourish your pup and ensure they’re getting the quality they deserve.

  • Puppy Platters is currently recommended for use as a supplement or intermittent meal. We recommend complementing Puppy Platters with a dry food that complies with WSAVA & AAFCO guidelines to ensure that your dog is getting all of the nutrients they need.

    Our fresh, flavorful recipes are a great way to encourage picky eaters or dogs who struggle to finish their meals to enjoy their food. With wholesome, carefully crafted ingredients, Puppy Platters can make mealtime exciting.

  • Our pre-marked bags take all the guesswork (and mess!) out of measuring out your pup’s food. Just locate the approximate weight of your dog on the bag and that’s the amount you’ll feed them for the day.

    With our handy resealable bags, it’s easy to measure, squeeze, and wipe away any excess without additional containers, scissors, or cleaning required.

  • Puppy Platters meals stay fresh in the freezer for up to one year and can be safely stored in the refrigerator for 4 days after thawing. For best quality and food safety, we recommend thawing only what you'll use within 4 days and keeping the rest frozen. Each meal pack includes a "best by" date.

  • Each pack of Puppy Platters contains a total of 18 oz of snout-licking goodness. Serving portions are indicated on the front of each bag, which is based on your dog’s size.

    For example:

    • A 10 lb. dog: 1 bag = 4 days (2 servings/day).

    • A 40 lb. dog: 1 bag = 1 day (2 servings/day).

    Feel free to supplement as needed! We understand that fresh dog food is a costly luxury, so feed as you wish.

Ordering & subscribing

  • Getting started is a walk in the park! Just wag your way over to our website and click "Join the Pack" or “Order” to fetch your spot. You’ll be able to place your order in just a few barks, easy-peasy!

  • Subscriptions ensure regular deliveries, and can be paused or modified.

    We also offer the ability to buy single packs on our website too! This allows you to try out our flavors separately and supplement your existing subscription order with additional packs.

    Please note that we require a minimum purchase of 8 packs to support our operational and delivery costs.

  • We currently deliver to the cities and ZIP codes below. If we do not currently service your area, we do offer a pickup option from our Broomfield kitchen. We are always expanding our delivery areas, so if you are looking to subscribe please reach out to us via the contact us form.

    Denver:
    80202, 80203, 80204, 80205, 80206, 80207, 80208, 80209, 80210, 80211, 80212, 80214, 80215, 80216, 80218, 80219, 80220, 80221, 80222, 80223, 80224, 80226, 80227, 80228, 80229, 80230, 80231, 80232, 80233, 80234, 80235, 80236, 80237, 80238, 80239, 80241, 80246, 80247, 80249, 80260

    Aurora:
    80010, 80011, 80012, 80013, 80014, 80015, 80016, 80017, 80247

    Lakewood:
    80214, 80215, 80226, 80227, 80228, 80232, 80235, 80236

    Westminster:
    80003, 80005, 80020, 80021, 80023, 80030, 80234, 80241

    Arvada:
    80002, 80003, 80004, 80005, 80007

    Centennial:
    80015, 80016, 80111, 80112, 80121, 80122

    Littleton:
    80121, 80122, 80123, 80124, 80126, 80129, 80130, 80163

  • No worries! You can easily manage your deliveries through your online account. Skip, pause, or reschedule deliveries with just a few clicks. We recommend pausing your subscription at least two weeks before your next scheduled delivery. You can also update your delivery address temporarily if you'd like your dog's food delivered to a different location.

Delivery & pick-up

  • If you’ve opted for delivery, your Puppy Platters meals will be hand-delivered by one of our dawgs. It will arrive frozen, in an insulated bag. We encourage you to recycle the insulated bags by returning them to us upon your next delivery.

  • You can select your delivery date and time window during the subscription process. While we can't guarantee specific delivery times, you'll receive tracking information once your order is out for delivery.

    Our packaging does keeps meals frozen for a limited time, but we do not provide ice packs to ensure sustainability so we recommend that you be available to collect your delivery within a reasonable timeframe.

  • We are currently a small team, so we only deliver to specific areas in the Denver area. You can check if we deliver to your area by entering your zip code during the purchase process.

    If we don’t yet deliver to your area, you can opt for pick-up at our Broomfield kitchen (Thursdays and Fridays). You can also send us an email at customerservice.puppyplatters@gmail.com and we’ll be happy to try to accommodate your needs.

    We’re constantly expanding our delivery zones to serve more pet parents, so stay tuned.

  • Yes, you can pick up your order from our kitchen. You can opt for pick-up when placing your order or you can email us at customerservice.puppyplatters@gmail.com.